Refund Policy
We want you to be 100% satisfied with your purchase. If you are not happy with your order, weโre here to help!
๐ฆ Returns
-
We offer a 7-day return window from the date of delivery.
-
You can request a return only if:
-
The product is damaged, defective, or incorrect.
-
The item is unused, in original packaging, and in resalable condition.
-
โ We do not accept returns if:
-
The product was used or damaged after delivery.
-
It is a personal care product or intimate item (due to hygiene reasons).
-
You ordered by mistake or changed your mind after delivery.
๐ธ Refunds
-
Once your return is received and inspected, weโll notify you of the approval or rejection.
-
If approved, your refund will be processed within 5โ7 working days to your original payment method or UPI.
-
For COD orders, we will request your bank/UPI details for refund processing.
๐ Exchange
-
Exchanges are only provided for defective or damaged items.
-
Contact our team within 48 hours of delivery to request a replacement.
๐ How to Request a Return/Refund
-
Email us at aakashkhunt460@gmail.com
-
WhatsApp or call us at 9558676328
-
Provide: Order ID, reason, photo/video proof (if damaged)
๐ Return Address:
MyCartz
G-8, Sky Zone Business
Shyam Dham Mandir, Sarthana Jakatnaka
Surat โ 395013, Gujarat, India
Weโre here to make your shopping experience smooth and worry-free.
โ Team MyCartz